Refund policy
Last updated: August 21, 2026
At LOVA, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 14 days of delivery.
- Be unworn and unused.
- Be unwashed.
- Be in their original condition.
- Include the original packaging and tags, where applicable.
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
If your return request is approved, we will provide you with the return instructions and the appropriate return address.
Please do not send your order back before receiving return instructions from our customer service team.
Return Shipping Costs
The customer is responsible for the cost of return shipping.
Return shipping costs are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Exchanges
LOVA does not offer exchanges.
If you need a different size, color, or product, you must return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us as soon as possible at supportlova@gmail.comwith your order number and photographs of the item so we can review the issue and assist you.